1. The Agreement
The agreement consists of these terms and conditions of sale, information provided in the ordering solution and any separately agreed terms. In the event of any conflict between the information, what is separately agreed between the parties takes precedence, as long as it does not conflict with mandatory legislation.
The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between traders and consumers.
2. The parties
Team Holviks AS
Phone: 0047 48112033
and is in the following referred to as the seller.
The buyer is the consumer who makes the order, and is referred to in the following as the buyer.
The stated price for the goods and services is the total price the buyer must pay. Note that we are not responsible for local duties and
taxes when shipping outside of Norway. Buyers under the age of 18 cannot pay with a subsequent invoice. Additional costs that the seller has not informed about before the purchase shall not be borne by the buyer.
4. Conclusion of agreement
The agreement is binding for both parties when the buyer has sent his order to the seller.
If the buyer uses a credit or debit card for payment, the seller can reserve the purchase price on the card when ordering. The card is charged on the same day the item is sent. When paying by invoice, the invoice is issued to the buyer when the goods are dispatched. The payment deadline appears on the invoice and is a minimum of 14 days from receipt. The agreement is nevertheless not binding if there has been a typing or typing error in the offer from the seller in the ordering solution in the online store or in the buyer’s order, and the other party realized or should have realized that there was such an error.
The seller can demand payment for the item from the time it is sent from the seller to the buyer.
If the buyer uses a credit or debit card for payment, the seller can reserve the purchase price on the card when ordering. The card is charged on the same day the item is sent.
When paying by invoice, the invoice is issued to the buyer when the goods are dispatched. The payment deadline appears on the invoice and is a minimum of 14 days from receipt.
Buyers under the age of 18 cannot pay with a subsequent invoice.
At the moment the only payment method is Paypal.
Delivery has taken place when the buyer, or his representative, has taken over the thing.
If no delivery time is stated in the order solution, the seller must deliver the goods to the buyer without undue
delay and no later than 40 days after the order from the customer. The goods must be delivered to the buyer,
unless otherwise separately agreed between the parties.
7. The risk of the goods
The risk of loss of, damage to and title for Products will pass to you when you have acquired the physical possession of the Products. It shall be your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case Holviks will not make any refunds and will not resend the Product.
8. Right of withdrawal
You have 2 weeks to cancel the purchase, starting on the day you received the product. Post or deliver the goods to Holviks within 14 days of telling us that you want to cancel the purchase.
NB! It is your responsibility to ensure that the goods are safely returned. Pack the item securely, and hang on to the proof of posting.
You are entitled to get all of your money back when we have the returned product in hand, but you must pay for the return yourself.
9. Delay and non-delivery – the buyer’s rights and deadline for reporting claims
If the seller does not deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, according to the rules in Chapter 5 , withhold the purchase price, demand fulfillment or cancel the agreement.
In the case of claims the notification should be in writing (for example email)
The buyer can maintain the purchase and demand fulfillment from the seller. However, the buyer cannot demand fulfillment if there is an obstacle that the seller cannot overcome, or if fulfillment will cause such a great inconvenience or cost to the seller that it is significantly out of proportion to the buyer’s interest in the seller fulfilling. Should the difficulties disappear within a reasonable time, the buyer can still demand fulfillment.
If the seller does not deliver the goods at the time of delivery, the buyer must send an email to the seller to deliver within a reasonable additional deadline for fulfillment.
If the seller does not deliver the goods within the additional deadline, the buyer can cancel the purchase.
However, the buyer can cancel the purchase immediately if the seller refuses to deliver the item. The same applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has notified the seller that the time of delivery is decisive.
If the product is delivered after the additional deadline the consumer has set or after the time of delivery which was decisive for the conclusion of the agreement, a claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.
10. Defects in the goods – the buyer’s rights and deadline for complaints
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. Notify the seller that he or she wants to claim the defect.
Complaints to the seller should be made in writing (e-mail).
If the item has not been corrected or re-delivered, the buyer can also cancel the purchase if the defect is not insignificant.
11. The seller’s rights in the event of the buyer’s default
If the buyer does not pay or fulfill the other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller’s side, the seller may, in accordance with the rules in the Consumer Purchase Act, chapter 9, depending on the circumstances , withhold the goods, demand fulfillment of the agreement, demand the agreement be canceled as well as claim compensation from the buyer. The seller will also be able, depending on the circumstances, to demand interest for late payment, debt collection fees and a reasonable fee for uncollected goods.
The seller can maintain the purchase and demand that the buyer pays the purchase price. If the goods have not been delivered, the seller loses his right if he waits an unreasonably long time to make the claim.
The seller can terminate the agreement if there is a significant payment default or other significant default on the part of the buyer. The seller cannot withdraw if the entire purchase price has been paid. If the seller sets a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller can cancel the purchase
Renter ved forsinket betaling/inkassogebyr
Dersom kjøperen ikke betaler kjøpesummen i henhold til avtalen, kan selger kreve renter av kjøpesummen etter forsinkelsesrenteloven. Ved manglende betaling kan kravet, etter forutgående varsel, bli sendt til Kjøper kan da bli holdt ansvarlig for gebyr etter inkassoloven.
Fee for undelivered goods not paid in advance
If the buyer fails to collect unpaid goods, the seller can charge the buyer a fee. The fee shall at most cover the seller’s actual outlay for delivering the goods to the buyer. Such a fee cannot be charged to buyers under the age of 18.
12. Privacy and Personal Data Processing
The controller for collected personal data is the seller. Unless the buyer agrees to something else, the seller, in line with the Personal Data Act, can only obtain and store the personal data that is necessary for the seller to be able to carry out the obligations under the agreement. The buyer’s personal data will only be disclosed to others if it is necessary for the seller to complete the agreement with the buyer, or in statutory cases.
13. Conflict resolution
Complaints must be addressed to the seller within a reasonable time, cf. points 9 and 10. The parties must try to resolve any disputes amicably.